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Practice Merger

1st October 2018:


In order for the a successful data transfer between the two practices, The Parks Medical Practice will be required to work slightly differently to normal in the week prior to the merge (w/c Monday 22nd October).

The Partners and staff would appreciate your patience, understanding and cooperation during this week and ask that you take note of how these changes may affect you:-

  • Patient Access: Patients who are signed up to this service will not be able to book appointments, order repeat prescriptions or view clinical records on line after Sunday 21st October. Patients will be advised when the service is back on line as soon after the merge date as possible.
  • Phlebotomy (blood taking): The Practice will not be able to provide a phlebotomy service. Alternative phlebotomy clinics are available throughout Medway – please ask at reception for a list of these clinics.
  • Appointments: There will be a reduced number of pre-bookable appointments available during this week. The majority of appointments will be urgent on the day for either the morning or the afternoon and will be available to book from 8.15am during this week.
  • Requesting repeat prescriptions: Repeat requests will only be processed in the surgery and not via Patient Access. Patients are asked to plan ahead to ensure they have enough medication to cover this period. Any repeat prescription requests need to be received by the practice in a timely manner where possible to ensure they are processed.
  • New Patient Registration: New patients to the area (including new born babies) will not be able to register at The Parks Medical Practice but will be required to register with Highcliffe Medical Practice at either of their sites – Higham or Cliffe until the patient data has been merged from the two practices.
  • Friday 26th October: The Practice will lose access to the clinical system at 1pm on this day to begin the merger process which will continue over that weekend (27th/28th October). On this Friday,
  • Afternoon appointments will be available to book from 8.15am that morning ONLY.

Patients are kindly asked to ensure any repeat prescription requests are received no later than 10.30am to ensure they are processed prior to the shutdown.


From Monday 29th October 2018, The Parks Medical Practice and Highcliffe Medical Practice will become one new GP practice and will be known as Highparks Medical Practice.

It is anticipated that after a period of “settling in”, patients will have the ability to been seen at any one of four sites: Cliffe, Cliffe Woods, Higham or Wainscott.

The Partners and staff would appreciate your patience, understanding and cooperation during this week as new procedures and processes are introduced at the Cliffe Woods and Wainscott sites.

The most important change being made at these sites is the introduction of telephone triage for our emergency/on the day appointments.

From Monday 29th October, when you call in the morning for an emergency/on the day appointment, we will take your number and the nature of the concern on behalf of the doctor. You will be called back by a doctor who will discuss the matter briefly and allocate you an appointment where necessary. If the matter can be dealt with over the telephone then it will, saving you time and perhaps unnecessary inconvenience.

These changes do not affect the booking of Routine Appointments.

Patient Access: There may be some initial problems with re accessing your Patient Access account if you do encounter any problems please contact the practice.


Important Patient Information.This notice is for information only. You do not need to take any action.

You may be aware of the strains and challenges that the NHS is facing which includes a national shortage of GPs impacting Primary Care.

As part of NHS England’s GP Forward View, the NHS is encouraging practices to begin to work more collaboratively to offer opportunities in tackling the frustrations that so many patients feel when trying to access care in general practice.

In view of these challenges, the Practice has decided to pursue an opportunity to join forces with a neighbouring GP practice - Highcliffe Medical Practice

This joining of practices is planned to begin in October 2018, and will result in creating a larger practice with exciting opportunities to share best practice and skilled workforces, including the recruitment of locally trained GPs.

One of the benefits of this merger for our registered patients will be the ability to share a wide range of skills and services.

You do not need to take any action and may continue to access GP services in the usual way.

This announcement is the beginning of a period of patient consultation that will take place during July. Please look out for further information in the surgery.

In the meantime, please see the attached list of Frequently Asked Questions (FAQs) which will hopefully help answer any questions you may have. If you would like to make a comment regarding this proposal please either download the comments form that is available here or pick up one in the practice, and once completed,return to reception.

All comments will be reviewed and considered as part of this consultation process.

We are all committed to providing safe, effective, high quality care for patients.

We see this as an exciting opportunity for The Parks Medical Practice and hope that you do too. Please look out for further information in the coming weeks.

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