The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to ensure that doctors and all other staff have a right to care for others without fear of being attacked or abused.
We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and all other staff courteously and act reasonably.
All incidents of unreasonable behaviour will be followed up and you will be sent a formal warning. Should a second incident occurr you will receive a final warning that if it is repeated you will be removed from the practice list.
Aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list immediately and in extreme cases reported to the Police.
On 20th May 2021, the Institute of General Practice Management (IGPM) launched their campaign, "If I die it will be your fault", to end all abuse towards General Practice staff.