Coronavirus- Latest Information for patients -Please refer to the dedicated Coronavirus Page in the Further Information section at the bottom of this page for updates.
eConsult - will be replacing our current online consultation service, Doctorlink, from Thursday 25th March 2021. For more information please go to the eConsult section under Appointments.
Our phones lines are continuously ringing and our staff are working hard to answer them all. We acknowledge patients frustration at having to wait to get through but we can assure you nothing has changed within the practice, it is purely down to the volume of calls we are now receiving compared to before. We therefore ask that you are as concise as possible so that we can process the calls in a timely manner. For non-urgent appointments, medical certificates and test results, please consider calling later in the morning.
The practice has now installed intercom systems at all sites. Patients are asked to use the intercom to notify receptionists that they have arrived for their appointment. Patients should NOT enter the premises until you have been asked to. There is signage on the doors to inform patients about this - please ensure you have read these notices. You will be asked to continue to telephone the practice for all other queries.
The practice has also started to allow a number of people into the waiting room at any one time, in accordance with Government guidance around social distancing. You may be asked to wait outside the practice, or in your car, if the waiting room has reached capacity. Therefore, it is important that you do not arrive too early for your appointment.
Once in the waiting room, you are asked NOT to move around but to sit on, or if you prefer, to stand by a chair. Disinfectant wipes are located by each chair to be used to for cleaning before and after using it. Hand sanitiser gel is also available for you to use.
Care Quality Commission - read our latest inspection report
General Data Protection Regulation (GDPR) came into force on 25th May 2018 - read the Privacy Notice for Direct Care to understand how the Practice collects information about you and how it may be used and shared
Changes to Data protection Law - How We Use Your Personal Data - 25 May 2018
A new set of regulations come into effect on 25th May 2018 called the General Data protection Regulations. Please see the practice Privacy Notice located at the bottom of the home page for further information.
GP-led urgent care walk-in centre service
From 1 July 2019 the GP Led Walk in Centre will relocate to the integrated GP-led urgent care treatment centre (UTC) at the front door of Medway Maritime Hospital’s emergency department.
Patients should present to the Emergency Department, where they are triaged by a senior nurse. If their clinical needs are appropriate to be seen by a MedOCC clinician, then patients are directed to MedOCC where they are then seen.
Extended Hours at the practice
From 1st July 2019, the practice will offer an Extended Hours service on a Saturday morning at Cliffe Woods from 8.30am -12.30pm. For further information, please see the Extended Hours section under Opening Times.