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Latest update 17/12/2021:

Further to the prime ministers announcement on Sunday evening about an acceleration of the Covid booster vaccination the practice will be moving to increase the vaccination appointments we can offer. This will mean some changes at the surgery over the next 3 weeks:

  •       We will need to cancel some routine check-ups. We appreciate that many patients have waited a long time for these appointments and apologise for this. Cancelled appointments will be rescheduled for the new year. If your appointment is cancelled, we will be contact you by text or on the phone. If you are not contacted assume your appointment is going ahead. Please don’t ring the surgery to check.

  •       We are prioritising urgent care. If you have a new or worsening problem that you feel needs to be dealt with urgently please do seek help. Urgent triage appointments will be available via the telephone from 8 am in the normal way. If needed the doctor can then arrange a face to face review at the surgery. Please note for the week prior to and after Christmas econsult will be available for advice only. Econsult will open again as normal the first week in January.

  •       If you need supplies on ongoing medication please ensure the request is will the surgery by 6pm 20th We cannot guarantee that any requests received after this time will be ready before Christmas.

  •       If you are over 18 years old and have had 3 months from your last Covid vaccination and would like a booster jab please phone 119 to arrange an appointment or respond to an invite form your local practice.

  •       For COVID vaccination advice call 119 please don’t call the practice as they are dealing with urgent care

We appreciate that this is a difficult and worrying time for many. All are staff are working hard to support our patients. Please be patient with us at this time.

 

E-consult Christmas update: 

Please note that for the week prior to and after Christmas eCconsult will be available for advice only, this will take place from December 17th at 1PM to 04th Jan 2022 when eConsult times will go back to normal. Urgent triage appointments will be available via the telephone from 8am in the normal way. If needed the doctor can then arrange a face to face review at the surgery. Please call reception for any urgent appointment requests. 

E-Consult Update (Opening times):

Urgent and acute appointments should be requested via the newly re-introduced telephone triage system by ringing the practice in the morning on 01634 949300. Telephone lines are open from 8.00am. e-Consults should be completed and submitted for routine appointment requests only. From 08/11/2021 e-Consult times will be changing slightly, the new opening times will be:

Monday: 7:30am - 1:00pm  / Tuesday to Thursday: 7:30am - 2:00pm  / Friday: 7:30am to 1:00pm 

  

Please click below to access our September Patient Newsletter:

September Patient Newsletter

 

Welcome to our Practice. We operate under a Zero Tolerance Policy

ECONSULT

Requests for medical advice from a GP are only available between the below stated times:

Monday: 7:30am - 1:00pm 

Tuesday to Thursday: 7:30am - 2:00pm 

Friday: 7:30am to 1:00pm 

Self-help information remains available 24/7.

 If your issue is about a rash or other skin problems, please try to provide a photo when submitting your eConsult enquiry as this will help the clinician in dealing with your problem.  Before you start your eConsult, please see below the exclusions for this service.

eConsult

eConsult: Important Information: Please Read

Please DO NOT use eConsult for the following requests but continue to telephone the practice in the usual way:-

 

  • Patients requesting a Home Visit or residing in a residential/nursing home
  • Repeat prescription requests or medication queries. We will not process any medication requests through eConsult.
  • Test result requests
  • Nursing/Heath Care Assistant appointments including blood tests, suspected UTIs
  • Minor Surgery; Coil/implant insertions/removals and pessary ring changes; Post- natals; Medicals;
  • Children under the age of 6 months.
  • Any general COVID-19 queries or requests to book a COVID-19 vaccination. This does not include patients seeking medical advice in regards to COVID-19.

 eConsult can also be accessed via the MyGP App App on your Smart phone. Click on the Book Appointment button

 

For further information about eConsult, please click here:  eConsult

Accessing your GP Practice - a message from the Partners:

We are aware there are significant problems getting through to us on the phone. We are sorry this is the case and would like to explain a little about why that is.

Many GP surgeries across the country are in a similar position. We understand how frustrating it can be for it to take longer than normal.

We would like to reassure you we are working hard to resolve the situation.

There are three things that are challenging us: 

  1. There has been an unprecedented post-lockdown increase in demand. Part of this is because many of our patients have been managing health issues themselves rather than contacting their doctor over the last year and some hospital procedures and appointments have been necessarily delayed.  As confidence in general is returning, patients are now quite rightly contacting us.
  2. We have been heavily involved in delivering the country’s largest ever vaccination campaign.
  3. We have had to change the way we work to keep things safe for our patients and our staff.

What can you do to help?

  • Choose well – can the pharmacy help your symptoms? Call 111 if you are unsure which sort of treatment you need. You can also go online 111.nhs.uk
  • Download the NHS app. You can use this to book and cancel appointments and order repeat prescriptions.
  • Use our online consultation system, if you are able to.
  • Cancel appointments you no longer need.

It’s useful to remember our teams are on the front line and see both the best and the worst of us all. They work incredibly hard to help patients navigate the system, but may not be able to offer you exactly what you want at all times.

Please be patient and courteous, they want to find the best solution as much as you do.

We are grateful for your understanding.

Zero Tolerance Policy

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to ensure that doctors and all other staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and all other staff courteously and act reasonably.

All incidents of unreasonable behaviour will be followed up and you will be sent a formal warning. Should a second incident occurr you will receive a final warning that if it is repeated you will be removed from the practice list.

Aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list immediately and  in extreme cases reported to the Police.

On 20th May 2021, the Institute  of General Practice Management (IGPM) launched their campaign, "If I die it will be your fault", to end all abuse towards General Practice staff.

 

 

 

COVID-19

CORONAVIRUS INFORMATION FOR PATIENTS

COVID-19 VACCINATION INFORMATION FOR PATIENTS

 

 

 

 

 

(Site updated 17/01/2022)
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