Contact the practice

Highparks Medical Practice

Cliffe Woods

Telephone: 01634 949300

Out of Hours: 111

Opening Times

Monday8:00am to 6:30pm
Tuesday8:00am to 6:30pm
Wednesday8:00am to 6:30pm
Extended Access
Thursday8:00am to 6:30pm
Extended Access
Friday8:00am to 6:30pm

If you need help when we are closed

If you need urgent care outside of the practice opening times please call 111, NHS 111 is there for you 24-hours-a-day. 

  • The NHS 111 team has trained advisers, nurses and doctors available at all times. They can help over the phone and advise you where to go if you need to see someone.
  • Please don’t waste time going to the wrong place – phone NHS 111 first.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency. Signs of a stroke also constitute an emergency.

How to make a complaint

The surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of your care, please let us know.

You can speak to our assistant practice manager, Shivani Patel who would be happy to help, and may be able to resolve the majority of cases quickly and easily.

Alternatively, you can write to either Shivani Patel or Jessica Cross (practice manager) in the methods listed below;

Please click below to view the practice’s Complaints procedure leaflet.  complaints-procedure-2024