Contact the practice
Highparks Medical Practice
Parkside
Cliffe Woods
Rochester
ME3 8HX
Telephone: 01634 949300
Out of Hours: 111
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm Extended Access |
| Thursday | 8:00am to 6:30pm Extended Access |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need urgent care outside of the practice opening times please call 111, NHS 111 is there for you 24-hours-a-day.
- The NHS 111 team has trained advisers, nurses and doctors available at all times. They can help over the phone and offer advice.
- Please don’t waste time going to the wrong place – phone NHS 111 first.
‘Out of hours Services’ are very busy, please only use if you are unable to wait till the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency. Signs of a stroke also constitute an emergency.
How to make a complaint and Feedback
Contact the Practice
The surgery aims to give a friendly and professional service to all our patients. If you do have any concerns about any aspect of your care, please let us know. Our assistant practice manager, Shivani Patel, is happy to help and resolve any concerns.
Please click below to view the practice’s complaints-procedure-2026
Register your complaint by:
- Completing our online form (form below)
- Collect a complaints form from any of our surgeries, or
- Send a complaint in via post
- The below form can also be used for general feedback about our service
Contact the NHS Kent and Medway Patient Experience Team
If you want to contact your local ICB with feedback or a complaint about primary care services, you can find their contact details below:
Website address:
- Email: kmicb.patientexperience@nhs.net
- Phone: 01634 335095 Option 7
- Postal address: Patient Experience Team, 2nd Floor, Gail House, Lower Stone Street, Maidstone, Kent, ME15 6NB
For additional information on how to give feedback or raise a concern please visit ‘You and Your Practice’
