You will receive a tear-off slip with each prescription if you take medication regularly. Please use this slip to request repeat medication. Tick the items you need and return the slip to the surgery.
Use the repeat slip attached to the prescription or put your request in writing only, as in line with practice policy, we do not take request for medication over the telephone.
Written requests are preferable to oral requests because they are more likely to be accurate, and there is a reduced opportunity for errors and misunderstandings.
We also offer you the ability to order your repeat prescriptions online. Please use the link at the top of this page to take advantage of this service (registration required).
Please be aware that guidance has been issued by NHS Medway Clinical Commissioning Group (CCG) to all GP practices which states the recommendation of issuing no more than 28 days (1 month) supply of medication. This ensures legal, safe and effective clinical use of medicines and also helps to eliminate waste.
Please allow a minimum of three working days (72 hours) for your prescription to be ready. This is excluding the day the request is received by the practice.
Pharmacies will have individual turn around times for collection of medication. You are advised to check with your nominated pharmacy for more information.
LawSat: Cliffe Woods – 01634 222021
LawSat: Higham – 01474 824039
LawSat: Wainscott – 01634 297580
Williams: Frindsbury Hill – 01634 718221
Bank Holiday Pharmacy Opening Times – August 2023
Please click on the link to check bank holiday opening times https://www.england.nhs.uk/south-east/our-work/pharmacy-opening-hours/
Cliffe patients can obtain their medication from the dispensary at Cliffe Surgery but again please give us plenty of time to process it for you. It will take at least a minimum of 5 working days (not including the day you submit your request) to process your request. Please note, prescriptions requested online will take at least 10 working days to process. Our dispensary team will always try to help out in an emergency but as you can appreciate we couldn’t sustain this if everyone left it until they ran out.
The dispensary is open for queries from 08.00 – 14.00 daily from Monday to Friday.
Routine medication is available for collection from reception from 08.00 – 14.00 Monday to Friday.
Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.