Appointments
Routine appointments
Please call the practice on 01634 949300 after 10am to book a routine appointment.
Appointments with our nursing team can also be booked via phone any time after 11.00.
Video/Audio recording
Sometimes we may wish to film or record consultations between doctors and patients. This will only be used for teaching purposes.
This will not take place without your consent. Examinations will never be recorded. The camera/recorder can be switched off at any time on request.
Urgent appointments
For Acute/Urgent health needs, please first contact your local pharmacy* if you meet the below eligibility. The practice will signpost you to this service if your health needs falls within the below guidance.
Both Cliffe Woods and Higham Local Pharmacies operate ‘Pharmacy First’
Accessing Pharmacy First services
The following table shows the 7 conditions pharmacists can manage across various age ranges.
| Clinical pathway | Age range |
| Acute otitis media* | 1 to 17 years |
| Impetigo | 1 year and over |
| Infected insect bites | 1 year and over |
| Shingles | 18 years and over |
| Sinusitis | 12 years and over |
| Sore throat | 5 years and over |
| Uncomplicated urinary tract infections | Women 16-64 years |
If your health care needs do not fall within these healthcare needs please contact us on 01634949300 at 8am where your call will be triaged.
For long term health conditions, such as routine reviews please contact reception, on 01634 949300 after 10am.
Cancelling your appointment
If you cannot attend an appointment, please let us know as soon as you can so that we can give this to somebody else.
You can do this either by calling us on 01634 949300 or use our online form.
Consult with a Doctor online
You can contact the practice online by using our online triage tool, eConsult.
This service is open Monday to Friday ; you will be signposted to the most appropriate service, including to the practice to see the most appropriate clinician, the pharmacy, A& E or walk in centres.
eConsult is our online service which helps our patients access the help and advice they need at the right time, in the right place, with the right person. All identifiable patient medical data passes directly to us at the practice and eConsult will not have access to any of this information. Upon receiving your online request, this will be reviewed by the practice and a response issued within 48 hours. This response may be a text, phone call, face to face appointment or appropriate signposting to the most suitable service for your healthcare needs.
Extended access
Medway Practices Alliance (MPA) has been commissioned by Medway Clinical Commissioning Group to provide additional evening and weekend appointments, at locations across Medway.
GPs at these locations have access to your full medical records and they can provide routine GP consultations.
These appointments may be suitable or convenient for patients who can travel or looking for appointments outside of your local surgery opening times.
The Practice Reception staff may be able to book an appointment through this service, subject to availability.
There is further information on the Medway Practice Alliance website: https://www.medwaypracticesalliance.co.uk/
If you need to cancel an appointment at one of these locations, please ring the Hub Cancellation Line: 01634 335 033
Rochester Healthy Living Centre Delce Rd. Rochester, ME1 2EL
Tel: 01634 333 318
Mon-Fri: 9am – 8pm Sat: 9am – 4pm Sun: 9am – 2pm
Rainham Healthy Living Centre The Orange Suite, 1st Floor 103- 107 High St. Rainham ME3 8AA
Tel: 01634 333 375
Mon & Weds: 1pm – 8pm Thurs & Fri: 9am – 8pm
Lordswood Healthy Living Centre 1st Floor Sultan Rd. Chatham ME5 8TJ
Tel: 01634 333 370
Mon & Tues: 1pm – 8pm Weds -Fri: 9am – 8pm
Walter Brice Centre Tilley Close Hoo Rochester ME3 9AE
Tel: 01634 382 201
Mon & Sat: 9am – 4pm
Balmoral Gardens Healthy Living Centre Gillingham ME7 4PN
Fri: 2pm – 6pm Sat: 9am – 4pm Sun: 9am – 2pm
Home visits
Please try to get to the surgery or get someone to bring you, you will generally be seen sooner.
If you are too ill to travel and need a home visit, please telephone the surgery before 10.00am if possible.
It would help if you could say what the problem is, the duty doctor can then plan the visits as efficiently as possible.
