|HOW TO BOOK AN APPOINTMENT
|For urgent on the day appointments please contact us at 08.00. Our reception team are trained to ensure you are signposted correctly. Please inform of us of your DOB as soon as you get through to our team to enable us to find your details and book your appointment.
|Bookable weeks in advance for routine appointments
|eConsult should never be used for medical concerns which require urgent care/review within 48 hours.
eConsults can be used for administration or medical routine concerns. This service is open every day but works on a capacity basis to ensure we can safely operate and care for patients. Once we reach capacity you will not be able to submit an e-consult until the following day.
|Routine review appointments with our nursing team can be booked via phone any time after 11.00.
|In the event that you need urgent on the day care and we are at capacity, 111 is available to support and signpost you to get you the help you need.
|If you or someone else is showing signs of an emergency for example a heart attack or stroke call 999 urgently. If you have an appointment booked with your GP but your condition deteriorates and is now an emergency call 999.
On occasions we may wish to film or record consultations between doctors and patients. These can help us to assess our consultation procedures and are only used for teaching purposes.
Filming/Recording will not be undertaken without the patient’s express consent. Intimate physical examinations will never be recorded and the camera/recorder can be switched off at any time on request.
Medway Practices Alliance (MPA) have been commissioned by Medway Clinical Commissioning Group to provide additional extended access GP appointments, including evening and weekend appointments, at locations across Medway. GPs at these locations have access to your full medical records and they can provide routine GP consultations. These appointments may be suitable or convenient for patients who can travel or looking for appointments outside of your local surgery opening times. The Practice Reception staff may be able to book an appointment through this service, subject to availability.