The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
We would like to hear your views on the care you have received at the surgery and whether or not you would recommend us to your family and friends if they needed similar treatment or care.
If you would like to complete one of Friends & Family patient surveys please either complete a form when you visit the practice next or complete on line on the practice website under the banner “Have your say”.
The feedback you provide will be invaluable and will also enable us to improve our service and experience for our patients.
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